Self-defense and 911 reality

http://www.examiner.com/x-2879-Austin-Gun-Rights-Examiner~y2009m10d21-Selfdefense-and-911-reality

Jorge Guzman locked himself in his bedroom, called 911, and waited for help while a home invader prowled around in his home. Armed with his handgun, the emergency operator told him repeatedly that help was on the way. As the minutes dragged on like hours to a frightened Guzman, he was told to put down his gun because the next person he saw would be a deputy. He almost complied, which may have drastically changed the outcome.

KHOU carries the entire 911 recording. A frightened Guzman is speaking so quietly-the intruder is already inside-that the operate asks him to repeat himself many times.
After 90 seconds, she transfers him to a dispatcher, who asks him to describe his property and where he is in the house. The dispatcher then asks the same questions as the operator. Four minutes and 45 seconds into the tape, the dispatcher finally tells him help is on the way.
In the next minute, she tells him 6 times that deputies are "right down the street." At this point, Guzman tells her the invader is trying to open his bedroom door. Nearly 7 minutes into the tape, she tells him "they [deputies] are right outside" and to put his gun down.
Thirty seconds later, she assures him: "If you hear something outside, it's gonna be the deputy." At eight minutes, she tells him there are "four deputies outside your house" and assures him a second time they are outside.
Nine minutes into the tape, she assures him again deputies are outside and are looking at his house. About 15-20 seconds later, you hear the bedroom door being broken down, then Guzman shoots the intruder as he enters the bedroom. After that, Guzman's voice gets louder and clearer, now that he sees the wounded intruder run away.